1. Introduction
Welcome to the Privacy Policy of LBDGO Delivery Service ("LBDGO", "we", "our", or "us"). This policy describes how we collect, store, protect, and use the personal and business information you provide when using our website, applicant forms, and logistics services.
2. Information We Collect
We collect information that you voluntarily provide to us when you fill out forms on our website, including:
- Rider Applications: Full name, email address, phone number, age, nationality, Emirates ID / Visa status, driving license status, vehicle ownership details, previous platform experience, and preferred shifts.
- Business Inquiries: Company name, contact person name, corporate email address, business phone number, required rider counts, delivery service types, and locations.
- General Inquiries: Name, email address, phone number, subject, and message text.
3. How We Use Your Information
We use the collected information to fulfill the purposes for which you provided it, including:
- Processing rider applications and coordinating interviews or training.
- Responding to business logistics requests and drafting service proposals.
- Providing customer support and answering general inquiries.
- Improving website functionality and user experience.
- Fulfilling legal and regulatory obligations in the United Arab Emirates.
4. Data Protection and Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no transmission of data over the internet can be guaranteed as 100% secure, and you share information at your own risk.
5. Sharing of Personal Data
We do not sell or trade your personal data to third parties. We may share information with trusted third-party service providers (such as hosting partners, database administrators, or platform clients) who assist us in operating our business, under strict confidentiality agreements.
6. Cookie Policy
Our website may use cookies to improve performance and personalize your browsing experience. You can choose to disable cookies through your browser settings, though doing so may limit your access to certain features of the site.
7. Your Data Rights
Under applicable data protection regulations, you have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or ask for the deletion of your personal records. To exercise these rights, please contact us via email.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us at:
LBDGO Delivery Service
Email: info@lbdgo.com
Phone: +971 563 951 975
Address: Dubai, United Arab Emirates